Haie Aura Shipping Policy
Business Name: Haie Aura
Website: haieaura.com
Contact Email: info@haieaura.com
Thank you for shopping with Haie Aura. We are committed to providing high-quality pixie wigs and a smooth shopping experience for every customer. Please read our shipping policy carefully before placing your order.
. Order Processing Time
All orders are processed within 3-5 business days after payment has been successfully received.
Business days are Monday to Friday, excluding weekends and public holidays.
During busy seasons, product launches, sales, or holidays, processing times may be slightly longer. If there is a delay with your order, we will contact you by email.
. Shipping Time
Shipping times depend on your location and the shipping method selected at checkout.
Estimated shipping times:
Canada: 5-10 business days
United States: 5–15 business days
International Orders: 7–21 business days
Please note that shipping times are estimates and may be affected by customs delays, weather, courier delays, or other issues outside of Haie Aura’s control.
. Shipping Fees
Shipping fees are calculated at checkout based on the delivery location and shipping method.
Free shipping may be offered during special promotions. If free shipping is available, it will be clearly stated on our website or at checkout.
. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow up to 24–48 hours for tracking updates to appear after your package has been shipped.
. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
Haie Aura is not responsible for packages delivered to the wrong address if the customer entered incorrect or incomplete shipping information.
If you notice an error in your shipping address, please contact us immediately at info@haieaura.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes after the order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, Haie Aura is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly first. You may also contact us, and we will do our best to assist you.
. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Haie Aura is not responsible for delays caused by customs.
. Pre-Orders and Custom Orders
If an item is listed as a pre-order or custom order, the processing time may be longer than regular orders.
Estimated processing and shipping timelines will be stated in the product description or communicated to you after purchase.
