Haie Aura Return and Exchange Policy

Haie Aura Return and Exchange Policy

Business Name: Haie Aura
Website: haieaura.com
Contact Email: info@haieaura.com

At Haie Aura, we want every customer to feel confident and beautiful in their purchase. Because our products are hair and beauty items, we must follow strict hygiene standards.

Please read our return and exchange policy carefully before placing your order.

1. Return Eligibility

Due to the hygienic nature of wigs and hair products, returns are only accepted if the item is:

• Unworn
• Unused
• Unwashed
• Unstyled
• Free from perfume, makeup, sweat, oils, or any product residue
• In its original packaging
• Returned with all tags, lace, bands, combs, and packaging still intact

Return requests must be made within 7 days of delivery.

1. Items That Cannot Be Returned

For hygiene and quality reasons, we do not accept returns or exchanges on:

• Wigs that have been worn or tried on for an extended period
• Wigs with lace cut or altered
• Wigs that have been washed, curled, flat ironed, coloured, bleached, or styled
• Custom-made or customized wigs
• Sale items or clearance items
• Hair accessories, wig caps, edge bands, or care products
• Items damaged due to improper handling by the customer

If the item does not meet our return conditions, it will not be accepted.

1. Exchanges

We may accept exchanges for eligible items if the product is in its original condition and packaging.

Customers must contact us within 7 days of delivery to request an exchange.

Exchanges are subject to product availability. If the item you want is not available, we may offer store credit.

1. Refunds

Approved refunds will be processed after we receive and inspect the returned item.

If the return is approved, the refund will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable.

1. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error made by Haie Aura, such as receiving the wrong item.

We recommend using a trackable shipping method because Haie Aura is not responsible for lost return packages.

1. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [Insert Email Address].

Please include:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A short explanation of the issue

Once we review the issue, we will provide the next steps.

1. How to Start a Return or Exchange

To request a return or exchange, email us at:

Info@haieaura.com

Please include:

• Your full name
• Order number
• Date of delivery
• Reason for return or exchange
• Clear photos of the item

Please do not send any items back without contacting us first. Returns sent without approval may not be accepted.

1. Final Sale Notice

For health and hygiene reasons, Haie Aura reserves the right to refuse returns or exchanges that do not meet our policy requirements.